Returns & Exchanges
We want you to love what you ordered. If something is not right, we make it easy to return or exchange.
14 days return window
From the date your order is delivered
What can be returned?
- ✓Item must be returned within 14 days of delivery.
- ✓Item must be unworn, unwashed, and in its original condition.
- ✓All original tags must still be attached.
- ✓Items marked as Final Sale or purchased during a clearance event cannot be returned.
- ✓Undergarments and swimwear cannot be returned for hygiene reasons.
How to start a return
Log in to your account
Go to My Account → My Returns and click "Request a Return". Select the order and item you want to return.
Wait for approval
Our team reviews your request within 1–2 business days and will notify you by SMS or email.
Send the item back
Once approved, pack the item securely and hand it to our courier when they arrive, or drop it at the agreed location.
Refund or exchange processed
After we receive and inspect the item, your exchange is dispatched or your refund is issued within 3–5 business days.
Exchanges
Exchanges are subject to stock availability. If your desired size or color is unavailable, we will issue a full refund instead.
Refunds
Refunds are issued as store credit or returned via the original payment method. Cash on Delivery orders are refunded as store credit.